System design requirements document Essay Example | Topics and Well Written Essays - 1000 words

System design requirements document - Essay Example These checks up results are the one used by the doctor as part of making decision on the patient sickness. All these information provided by the different clinical providers is input into the system. 2. Senior leadership- They are involved in providing cash to purchase a new system in the clinic. They are also involved in making decisions whether to change the workflow of the system. These activities make them to be consulted anytime a change is to be made to the system. 3. Medical records staff- This is the person charged with the responsibility of registering patients into the clinic. The staff has also a role of maintaining the medical records. The medical records may include drug supply and releases which is an important aspect to the clinic. Maintaining the drug supply will ensure the doctors do not prescribe a non existing drug. The medical records staff can carry these activities by feeding the data in the system to help in calculations. 4. Administrators/ clinical managers- T hese group have a role of seeing the smooth running of the clinic every day. They also ensure quality improvement in delivery of services leading to the need of including them in requirement collection. 2. Workflow This the procedure followed in a clinic before a patient receives treatment. The workflow starts when a patient visits the clinic to the time they leave. 1. Patient walks into the clinic 2. a. If new patient collection of registration details which includes name, contact information and medical history. b. If an old patient retrieval of the medical record is done by the clerk. 3. Patient moves to the waiting room. 4. The clerk forwards the patient’s medical file to the doctor on duty. 5. Patient proceeds to the check up room 6. Check up on blood pressure, temperature and weight is carried on the patient. 7. The patient proceeds to the doctor’s office with the written form on check up results. 8. The doctor enquires on the reason of the visit. This will estab lish the sickness of the patient. 9. Doctor prescribes medication and billing to the patient. 10. The patient proceeds to the cashier’s desk and pays for the medication. 11. Collection of medication takes place at the pharmacies desk and advice on the way to take it. 12. The patient checks out of the clinic. 3. Improvements to the workflow The main factor affecting the clinical workflow was overbooking by patients. The system should eliminate this by ensuring that the numbers of patients who visit the clinic per day do not exceed the needed number. This can be done by establishing a procedure where patients books appointments long before seeing the doctor. This ensures patients scheduled for a day do not exceed the maximum number a doctor can handle. Another improvement required is to eliminate the delay by patients at the registration desk. The study showed patients spent a lot of time giving information at the reception desk. The main solution would be to reduce the amount of data collected on a specific patient. The contact information would just include the phone number leaving the rest of the things like physical address, zip code and city. This would reduce the amount of time taken to attend to each patient. Improvement on information passing from the different offices was also required. Automation is supposed to allow once a clerk logs a patient visit the doctor can access the patient’s files online. The manual tracing of files can also be eliminated

The American Red Cross Research Paper Example | Topics and Well Written Essays - 1250 words

The American Red Cross - Research Paper Example Business ethics come with numerous benefits which include employee commitment which can be said to be the believe of an employee future to be linked to that of the organization and their personal sacrifices they willingly offer to that organization they work for.In addition, investor loyalty can be said to be th ethical code of conduct that gives rise to shareholder loyalty which might pay a regular contribution to success supporting even greater anxiety and social causes (Ferrell, Fraedrich & Ferrell, 2011). Moreover,customer satisfaction is one of the greatest important aspect of a business success is the organizational development continuation, alteration and adaptation of products to keep the customer trends of tastes and preferences so that long - term stakeholders and customer relationship is maintained. Lastly,the bottom line is the relation to business to the total revenue minus all the expenses and therefore any company or organization must have a good financial presentation for the purpose of ethical culture nurturing and development (Ferrell, Fraedrich & Ferrell, 2011).Due to the behavior of the American Red Cross (ARC) following the aftermath of Hurricane Katrina and 9/11 their reputation with regard to business effects benefits were greatly dented. This was as a result of lack of supervision of some volunteers or employees, leading them to be an unethical in the operation and also resulted in numerous damage of the ARC reputation. Due to the ARC failure to strictly follow their rules and regulations and embezzled donated funds for the organization, the investor loyalty greatly reduced( Jones, 2012). The deeds of the ARC following these calamities led to low customer satisfaction which greatly affected the profits which are directly proportional to the organizational actions. Since the ARC major source of revenues is the donations, the public may stop the donations at their will if they feel their money is embezzled instead of assist the needy( Jone s, 2012). . Determine and discuss the role that ARC’s stakeholder orientation played in this scenario. Stakeholder orientation is defined as the level of an organization's ability to recognize and tackle stakeholder demands. The stakeholders made up by a number of people who may have a say in any company or organization’s business operations( Jones, 2012). . A lot of distress arose about ARC in the scenario and since its major role is to give a fast response aid to victims of any disaster, the World Trade Center attack in New York city and the Hurrican Katrina were chief occurrences that were of great effect in the United States. The way in which ARC carried out those events was questionable making it to be highly scrutinized. Starting with the World Trade Center, the ARC got higher criticism due to their slow response time. The Disaster operation center (DOC) whose center of command is based in Virginia never activated the special teams which are usually sent in respo nse to a plane crash disaster or similar (Jones, 2012). . Apart from the slow response to disaster that took place in 9/11 2001, criticism also arose due to the fact that some of the money donated was mismanaged. This money was raised from a separate fund which was to cater for the victims and the affected families. In a period of about two months, about $550 millions was collected with only about a third going to the intended function of relief